SoloTrvlr Terms and Conditions of Service
SoloTrvlr Ltd
Who we are
We are Solotrvlr Ltd., a company registered in England and Wales, with company number 13169140 and registered address at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
You can contact us at support@solotrvlr.com.
What we provide (and what we don’t provide)
We provide information, recommendations, and insider tips specifically tailored for solo travellers (“Content”) via an online platform that enables you to access the Content and also upload your own recommendations for solo travellers (“Services”).
The Services can be accessed via app.solotrvlr.com (“Website”).
The Content is developed together with travel experts that work with us and provide curated recommendations.
Our goal is to help those that purchase the Services to discover great places and tips when traveling independently.
The Services are described in the Website and include:
access to solo-travel specific travel info and guides written by local travel experts, writers, bloggers, and photographers
recommendations from local travel experts, writers, bloggers, and photographers on places to eat, drink, things to do and places to stay
ability to like and save to places and tips to your profile
ability to upload your own recommended places and tips
The Content contains information, recommendation and tips provided by third parties. We are not obliged to verify the veracity, completeness and accuracy of any such information, recommendation or tip.
Unless otherwise expressly stated on the Website or the Content, we don’t endorse any recommendation provided by third parties and included in the Content. Besides, we do not necessarily share their views on any place referred to in the Content.
We don’t guarantee that the experience you may have at any place included in the Content will be similar to the experience that the third party that made the recommendation had there.
We endeavour our best efforts to ensure that the Content is up to date. However, we cannot guarantee that it will always happen.
The Content is made for information purposes only and you shall not rely on any part of it to make a decision about your travel plans. We encourage you to make your own checks and assessments.
Places and locations shown in the Content are provided by Google Maps. Therefore, we cannot guarantee their accuracy.
If you find in the Content any information that is false, inaccurate or incomplete or not up to date, please contact us and we will verify the information and delete it from the content if necessary.
These Terms and When they apply
These Terms contain the terms and conditions that apply when we supply the Services to you. These Terms apply together with the Website Terms of Use and our Privacy and Cookies Policy. Please read these Terms and those other terms carefully before you submit your order to purchase the Services.
We reserve the right to amend the Website and these Terms if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services. Please ensure that you check the latest version of these Terms before you order the Services.
If you do not agree with these Terms (as amended from time to time), please do not purchase the Services.
The Services are not intended to users that are under the age of 18. You shall not purchase the Services if you are not at least 18 years old. We shall not be liable if you do.
If you think that there is a mistake in these Terms, please contact us at support@solotrvlr.com.
Our contract with you
If you want to purchase the Services, you shall create an account with us (“Account”).
When you create the Account, you will be required to provide some information about you, choose the payment method of your choice and confirm that you are not under the age of 18. You may also create the Account using your Google or Facebook profiles.
You will be able to check and amend any errors before confirming the creation of the Account. Please check the details carefully before confirming them. You are responsible for ensuring that your details and any information submitted by you are complete and accurate.
After you create the Account, you will be able to choose the Services that you want to purchase and the payment method you prefer (“Order”). We will notify you that we have received your Order and whether we accept it.
We will try to inform you about our acceptance of the Order promptly, but we do not guarantee that Offer will be accepted neither that you will hear from us about the Order immediately.
When we confirm our acceptance to Order, we will notify you. When we notify you about the acceptance of the Order, a contract will be formed between we and you for the supply of the Services included in the Order in in accordance with these Terms.
If you have any problems, comments or questions about your Account, your Order or the Contract with us, please email us at support@solotrvlr.com.
Subscription Fees and Payment
The prices of the Services (“Subscription Fees”) are set out on the Website. You can also check the Subscription Fees that apply to the Services you purchased in the Order. The Subscription Fees do not include VAT. Where VAT is payable you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Subscription Fees.
We take all reasonable efforts to ensure that the Website shows the correct Subscription Fees and we only accept Orders that are correctly priced. However, it is always possible that, despite our reasonable efforts, the Subscription Fees may be incorrectly priced on the Website or our acceptance to the Order.
Where the correct Subscription Fees are less than the price stated on our Website or acceptance of the Order, we will charge the lower amount. If the correct Subscription Fees are higher than the price stated on the Website or our acceptance of the Order, we will contact you in writing as soon as possible to inform you of this error and we will give you the option of continuing the Order at the correct Subscription Fees or cancelling the Order.
We will not process your Order until we have your instructions. If we do not hear from you, we will treat the Order as cancelled and notify you in writing.
If we mistakenly accept and process an Order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid in relation to the use of Services after the date when we inform you about such mistake.
The Subscription Fees will be due and payable on the dates set out in the Order. We may suspend or cancel the Services if you don’t pay the Subscription Fees when they are due.
We reserve the right to increase the Subscription Fees and will give you reasonable notice in the event that we do so. In any case, such increase will only apply to the Subscription Fees payable after the date when we implement it.
We reserve the right to offer a discount on Subscription Fees to members of certain selected partner associations. Such discount will be applied if you provide evidence of the relevant association membership details. We are not obliged to provide such discounts and we reserve the right to vary the terms of the discount at any time.
We may from time to time advertise certain offers from third party partner businesses on the Website. We accept no responsibility and make no warranty as to the accuracy or reliability of the offer and offer codes provided by the third party.
We accept the payment methods set out on our Website. Subscription Fees shall be paid using these payment methods.
You shall comply with the terms and conditions set out by the payment services provider. You shall review these terms and conditions that will apply to the payment method before you choose it. We will not be liable for any losses or damages you may suffer in connection with the payment method you chose.
Cancellation and Refund
You may cancel the Services at any time. If you want to cancel the Services, please contact us at support@solotrvlr.com. We will cancel the Services within 10 business days of your request.
If you have paid the Subscription Fees on an annual basis, we will refund you the Subscription Fees that relate to the Services that would be used after the cancellation. However, we will not refund the Subscription Fees applicable to the month when you requested the cancellation and you will have the right to use the Services until the last business day of that month.
If you have paid the Subscription Fees on a monthly basis, from the first month after the month when you requested the cancellation, we will no longer charge you the Subscription Fees. However, we will not refund you the Subscription Fees applicable to the month when you completed the cancellation and you will have the right to use the Services until the last business day of that month.
When the Services are cancelled:
you will not have access to the Services nor otherwise be able to access the Content;
your Account and your personal data will be dealt in accordance with our Privacy and Cookies Policy. However, you may at any time request the deactivation of your Account.
you will grant us the right to continue to use in the Content your recommendations and any materials you upload in connection with your recommendations. Upon your request, we may anonymise the recommendation. However, we shall always have the right to use it.
Limitation of Liability – PLEASE READ IT VERY CAREFULLY
If we fail to comply with these Terms, we are responsible for losses or damages you suffer that are a foreseeable result of our failure, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
We are not liable for business losses. We only supply the Services for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not liable for losses related to not updated, false, inaccurate or incomplete information provided by you or any third party that gives recommendations that are added to the Content.
We are not liable for any problem that you may have if you purchase goods or services at the places recommended by third parties and included in the Content.
Our total liability to you arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the amount you have paid in subscription fees to use our service.
To the extent permitted by law, we exclude any implied terms that may apply to the supply of the Services. In particular, we do not warrant that Services are fit for any specific purpose.
Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 3 months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
Nothing in these Terms limits or affects the exclusions and limitations set out in our Website Terms and Conditions.
This clause will survive termination of the contract between we and you.
Intellectual Property Rights
All intellectual property rights in or arising out of or in connection with the Website, the Content and the Services (other than intellectual property rights in any materials provided by you) is either be owned by us or licensed to us.
We grant you a fully paid-up, worldwide, non-exclusive, royalty-free licence for as long as you purchase the Services to use any part of the Content for the exclusive purpose of using the Services. You may not copy, modify, sub-license, assign or otherwise transfer the rights granted in this clause.
You grant us a fully paid-up, non-exclusive, royalty-free, transferable, perpetual licence to use, copy and modify any materials and information provided by you to us in connection with the Services for the purpose of providing the Services to you and using your recommendations in the Website and in the Content.
You warrant that you own or have a valid license in relation to any materials and information provided by you to us in connection with the Services and that you have the right and have obtained all the necessary approvals to grant us the licence referred above.
Data Protection
We will only use personal information as set out in our Privacy Policy and Cookies Policy.
Severance
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
Governing law and Jurisdiction
These Terms, the contract between we and you for the supply of the Services and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these or their subject matter or formation shall be governed by, and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.