SoloTrvlr.com Terms of Use
By Using SoloTrvlr (“Our Website”) or our online travel content services at www.solotrvlr or related services and interactions delivered via WhatsApp, Email, Social Media, or other channels (“Services”) whether as a guest, service provider, or registered user, You Accept These Terms of Use.
Please read these Terms of Use carefully and ensure that you understand them before using Our Website or Our Services.
These Terms of Use, together with any other documents referred to herein, set out the terms and conditions that apply when you access Our Website and Our Services. If you don’t agree to these Terms of Use, do not access or otherwise use Our Website or Our Services.
SoloTrvlr Privacy and Cookies Policy shall be read together with these Website Terms of Use as it also applies to the use of Our Website and Our Services.
Who we are
We are Solotrvlr Ltd., a company registered in England and Wales, with company number 13169140 and registered address at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
You can contact us at support@solotrvlr.com.
What we provide (and what we don’t provide)
We provide a marketplace that connects travelers with local experts (“Local Experts”) who provide information, recommendations, tips, and personal advice specifically tailored for independent travelers (“Content”) via WhatsApp group chat and any artifacts provided before, during, or following the chat via email or other means (“Services”).
The Services include a 72 hour window in which to ask travel-related questions of the Local Expert. Travelers may purchase The Services via www.solotrvlr.com (“Website”) and will receive The Services via a WhatsApp group chat (“Chat”).
The Service is intended to provide more personal, local, authentic insights and advice from a woman’s perspective & experiences – beyond what is readily available online. As Contributors are real humans and often based in different timezones, it is normal for responses to take some time.
Our goal is to help those that purchase the Services (especially busy women travelers) to discover great local places and gain important knowledge to have better travel experiences when traveling independently.
The Content provided by Local Experts contains information, recommendation and tips provided by third parties, and represents their own personal views and experiences. We are not obliged to verify the veracity, completeness and accuracy of any such information, recommendation or tip.
Unless otherwise expressly stated on the Website or the Content, we don’t endorse any recommendation provided by third parties and included in the Content. Besides, we do not necessarily share their views on any place referred to in the Content.
We don’t guarantee that the experience you may have at any place included in the Content will be similar to the experience that the third party that made the recommendation had there.
We endeavour our best efforts to ensure that the Content is up to date. However, we cannot guarantee that it will always happen.
The Content is made for information purposes only and you shall not rely on any part of it to make a decision about your travel plans. We encourage you to make your own checks and assessments.
Places and locations shown in the Content are provided by or linked to Google Maps. Therefore, we cannot guarantee their accuracy.
If you find in the Content any information that is false, inaccurate or incomplete or not up to date, please contact us via email at support@solotrvlr.com and we will verify the information and delete it from the content if necessary.
These Terms and When they apply
These Terms contain the terms and conditions that apply when you use our website or when we supply Services to you. These Terms apply together with the our Privacy and Cookies Policy. Please read these Terms and those other terms carefully before you use Our Website or submit your order to purchase the Services.
The Services are not intended to users that are under the age of 18. You shall not purchase the Services if you are not at least 18 years old. We shall not be liable if you do.
If you think that there is a mistake in these Terms, please contact us at support@solotrvlr.com.
Changes to these Terms of Use
We may alter these Terms of Use at any time. As explained above, your use of Our Website and Our Services constitutes your acceptance of these Terms of Use. Consequently, any changes made to these Terms of Use will apply to your use of Our Website and Our Services the first time you use it after the changes have been implemented. You are therefore advised to check this page every time you use Our Website or Our Services.
If any part of the current version of these Terms of Use conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.
International Users
We do not warrant or represent that Our Website and Our Services or any and all of their text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Website (“Content”) are available in every location of the world or are suitable for use in all these locations.
Access to Our Website and Our Services
Access to Our Website is free of charge. Access to Our Services is subject to the fees set out on our Website.
It is your responsibility to make the arrangements necessary in order to access Our Website and Our Services.
Access to Our Website and Our Services is provided on an “as is” and on an “as available” basis. We may suspend or discontinue Our Website (or any part of it) at any time. We may suspend or discontinue your access to Our Services if Community Guidelines are not adhered to. In the event that Our Services become unavailable for more than 50% of your service time due to a technical failure of our systems we will extend your time by the amount lost. If the Local Expert you have booked with is no longer available we will refund your fees or allow you to book with another Expert. We do not guarantee that Our Website or Our Services will always be available or that access to it will be uninterrupted.
How You May Use Our Website, Our Services and The Content
When purchasing Our Services, the Content purchased is intended to be used by the purchaser only (whether accessed online, via third party chat application such as WhatsApp, email, downloaded or via other means) and may not be redistributed or resold in any format without prior authorization from SoloTrvlr.
All Content included on Our Website and Our Services and the copyright and other intellectual property rights in that Content belongs to or has been licensed by us, unless specifically labeled otherwise. All Content is and shall be protected by applicable intellectual property laws and regulations.
You may access, view, and use Our Website in a web browser (including any web browsing capability built into other types of software or app) and you may download Our Website (or any part of it) for caching (this usually occurs automatically).
You may print one copy and download extracts of any page(s) from Our Website for personal use only. You may access Our Services through WhatsApp; you may download one copy of your WhatsApp chat and any other artifacts provided as part of Our Service for personal use only. You may not post this conversation or artifacts publicly, share, sell, or otherwise publish the conversation without our explicit written permission.
You may not modify the printed copies or downloaded extracts in any way. Images, video, audio, or any other Content downloaded must not be used separately from accompanying text.
Our status as the owner and author of the Content (or that of identified licensors, as applicable) must always be acknowledged.
You may not use any Content from Our Website or Our Services for commercial purposes without first obtaining a licence from us (or our licensors, as applicable). This does not prevent the normal access, viewing, and use of Our Website and Our Services for general information purposes by business users or consumers.
Intellectual Property Rights
All intellectual property rights in or arising out of or in connection with the Website, the Content and the Services is either be owned by us or licensed to us.
You may not copy, modify, sub-license, assign or otherwise transfer the rights granted in this clause.
You may not redistribute the Services in full or in part without express permission of SoloTrvlr.
Content provided by Local Experts
By providing Content or Advice for use on Our Website and on Our Services, you grant SoloTrvlr a fully paid-up, non-exclusive, royalty-free, transferable, perpetual licence to use, copy and modify any materials and information provided by you to us in connection with the Services.
You provide SoloTrvlr with a royalty free perpetual licenseable, worldwide license to reproduce, distribute, publish, display, perform, modify, translate, prepare, and have preapred derivative works based on the provided Content in any form and in any media and formats whether now known or hereafter devised and use the Content for any purpose related to the conduct and development of SoloTrvlr’s business (“the License”). The License includes the right for SoloTrvlr to:
(a) display and archive the Content, in any format or media, including on its website, electronic and digital platforms and media and any downloadable or printed materials;
(b) use the Content in any content developed, co-developed, branded or co-branded by SoloTrvlr, however and wherever published, transmitted, distributed, displayed, performed or otherwise communicated;
(c) use the Content in foreign editions, online, mobile applications, advertising, print, and in any other format published under SoloTrvlr’s name, whether or not in association or partnership with another company.
By providing Services through SoloTrvlr’s Website and Services, you warrant that you own or have a valid license in relation to any materials and information provided by you in connection with the Services and that you have the right and have obtained all the necessary approvals to grant us the licence referred above.
Our contract with you
If you want to purchase Our Services, you will select the start date for your services, and then you will be required to provide some information about you, provide payment, and accept the Terms of Use and Privacy Policy. Please check the details carefully before confirming them. You are responsible for ensuring that your details and any information submitted by you are complete and accurate. We will notify you that we have received your Order and whether we accept it.
We will try to inform you about our acceptance of the Order promptly and within 3 business days, but we do not guarantee that Order will be accepted neither that you will hear from us about the Order immediately.
When we confirm our acceptance to Order, we will notify you. When we notify you about the acceptance of the Order, a contract will be formed between we and you for the supply of the Services included in the Order in accordance with these Terms.
If you have any problems, comments or questions about your Order or the Contract with us, please email us at support@solotrvlr.com.
Our Contract with Local Experts
All Local Experts will be required to keep availability up to date, and to accept or decline any Orders within 48 hours. If Orders are frequently declined or Local Experts are unresponsive, we reserve the right to remove you from providing Services on our platform.
All Local Experts are expected to provide services in adherence with our guidelines; failure to do so may result in removal from providing Services on our platform.
Fees and Payment
The prices of the Services (“ Fees”) are set out on the Website. You can also check the Fees that apply to the Services you purchased in the Order. The Fees do not include VAT. Where VAT is payable you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Fees.
We take all reasonable efforts to ensure that the Website shows the correct Fees and we only accept Orders that are correctly priced. However, it is always possible that, despite our reasonable efforts, the Fees may be incorrectly priced on the Website or our acceptance to the Order.
If we mistakenly accept and process an Order where a pricing error is obvious and unmistakeable please notify us as soon as possible at support@solotrvlr.com and we will resolve it.
We reserve the right to increase the Fees. In any case, such increase will only apply to the Fees payable after the date when we implement it.
We reserve the right to offer a discount on Fees to members of certain selected partner associations. Such discount will be applied if you provide evidence of the relevant association membership details. We are not obliged to provide such discounts and we reserve the right to vary the terms of the discount at any time.
We use Stripe for payment processing accept the payment methods set out on our Website. Fees shall be paid using these payment methods.
You shall comply with the terms and conditions set out by the payment services provider. You shall review these terms and conditions that will apply to the payment method before you choose it. We will not be liable for any losses or damages you may suffer in connection with the payment method you chose.
Payment to Local Experts
Local Experts will be paid on the Friday following completion of their services, via PayPal. Local experts will be paid $30USD for each successful chat. Local Experts are responsible for any taxes owed on this payment; we recommend Local Experts seek their own guidance on tax and accounting, we are not authorized to provide such guidance.
We reserve the right to change payment amounts and terms in the future.
Cancellation and Refund
You may cancel the Services within 24 hours of purchase of the Order. If you want to cancel the Services, please contact us at support@solotrvlr.com. We will cancel the Services and provide a refund within 10 business days of your request.
Once the 24 hours has passed, Services are final sale and are not eligible for a refund; as we believe it is important to compensate Local Experts for their time and advice, by purchasing Our Services you will forfeit your 14 day right to cancel. When available, you can request to move your Services to a different date, provided you get in touch at least 24 hours before Services are due to start.
We stand behind the quality of our Services and if you believe the Services are faulty or not as advertised you may contact support@solotrvlr.com and we may issue you a partial refund or credit towards future purchase at our discretion.
Links to Our Site
You may link to any page on Our Website and Our Services.
Links to Our Website or Our Services must be fair and lawful. You must not take unfair advantage of Our reputation or attempt to damage Our reputation.
You must not link to Our Website or Our Services in a manner that suggests any association with us (where there is none) or any endorsement or approval from us (where there is none).
Your link should not use any logos or trade marks displayed on Our Website or Our Services without Our express written permission.
You must not frame or embed Our Website or Our Services on another website without Our express written permission.
You may not link to Our Website or Our Services from another website the main content of which (i) is unlawful, obscene, offensive, inappropriate, dishonest, defamatory, threatening, racist, sexist, or otherwise discriminatory, (ii) that promotes violence, racial hatred, or terrorism, (iii) that infringes intellectual property rights, or (iv) that we deem to be otherwise objectionable.
Links to Other Sites
Links to other websites may be included on Our Website or Our Services.
Unless expressly stated, these sites are not under Our control. We accept no responsibility or liability for the content of third-party websites.
The inclusion of a link to another website on Our Website or Our Services is for information purposes only and does not imply any endorsement of that website or of its owners, operators, or any other parties involved with it.
Disclaimers
Nothing on Our Website or Our Services constitutes professional advice on which you should rely. It is provided for general information purposes only.
All Content is provided by Local Experts who have been verified to be knowledgeable of their region by our team. Content provided by Local Experts represents their own opinions and experiences and does not represent the views or opinions of SoloTrvlr.
We make reasonable efforts to ensure Local Experts are well-informed, but we make no warranties, representations, or guarantees (express or implied) that this will always be the case, or that Content will always be complete, accurate, and up to date.
If you find Content to be inaccurate, please inform our team at support@solotrvlr.com and we will work to correct it.
Undertaking any travel is risky, we recommend all users purchase adequate insurance prior to any trip. While our Local Experts make every effort to provide the best advice they can, SoloTrvlr and the third party Local Experts providing Services is not responsible for illness, injury, death etc that comes from visiting places recommended on its Website or Services, or following advice provided by Local Experts.
Limitation of Liability – PLEASE READ VERY CAREFULLY
We are not responsible for any loss or damage that is not foreseeable. As an early customer you may be offered free or discounted Services in exchange for your feedback; if that is the case you agree to accept that Our Services on an as-is basis and waive any liability for false or incomplete information, delays, or other issues.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so; Nothing in these Terms of Use excludes or restricts Our liability for any forms of liability which cannot be lawfully excluded or restricted.
We only supply the Services for domestic and private use; We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not liable for losses related to not updated, false, inaccurate or incomplete information provided by Our Services or Our Website (whether by Local Experts of SoloTrvlr).
We are not liable for any problem that you may have if you purchase goods or services at the places recommended by third parties and included in the Content.
Our total liability to you arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the amount you have paid in subscription fees to use our service.
To the extent permitted by law, we exclude any implied terms that may apply to the supply of the Services. In particular, we do not warrant that Services are fit for any specific purpose.
Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 30 days from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
This clause will survive termination of the contract between we and you.
Viruses, Malware, and Security
We exercise reasonable skill and care to ensure that Our Website and Our Services are secure and free from viruses and malware. However, we do not guarantee that this is the case.
You are responsible for protecting your hardware, software, data, and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Website or Our Services.
You must not attempt to gain unauthorised access to any part of Our Website, Our Services, the server on which Our Website and Our Services are stored, or any other server, computer, or database connected to Our Website or Our Services.
You must not attack Our Website or Our Services by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching the provisions of clause 11.3 to 11.5, you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and we will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Website and Our Services will cease immediately in the event of such a breach.
Acceptable Usage of Our Website and Our Services
You may only use Our Website and Our Services in a lawful manner.
You must ensure that you comply fully with any and all local, national, or international laws and regulations that apply to the use of Our Website and Our Services.
You must not use Our Website or Our Services in any way, or for any purpose, that is unlawful or fraudulent.
You must not use Our Website or Our Services to knowingly send, upload, or in any other way transmit data that breaches third party rights or contains any form of virus or other malware or any other code designed to adversely affect computer hardware, software, or data of any kind.
If you fail to comply with the provisions of this clause 12, you will be in breach of these Terms of Use. We may take one or more of the following actions in response:
suspend or terminate your right to use Our Website and Our Services;
issue you with a written warning;
take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
take further legal action against you, as appropriate;
disclose such information to law enforcement authorities as required or as we deem reasonably necessary; and/or
any other lawful actions which we deem reasonably appropriate.
We exclude any and all liability arising out of any actions that We may take (including, but not limited to those set out above in clause 12.5 in response to your breach.
How We Use Your Personal Information
We will only use your personal information as set out in the SoloTrvlr Privacy and Cookies Policy
Communications from Us
If we have your contact details, we may send you important notices by email from time to time. Such notices may relate to matters including, but not limited to, changes to Our Website, Our Services or to these Terms of Use.
We will not send you marketing emails without your express consent. If you do consent to marketing, you may opt out at any time. All marketing emails from us include an unsubscribe link. If you opt out of emails from us, it may take up to 10 days for your request to take effect and you may continue to receive emails during that time.
Severance
If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of these Terms.
Law and Jurisdiction
These Terms of Use and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be construed in accordance with and governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.
For terms of use related to our App, read our SoloTrvlr App Service Terms.